Delete Your Account

You can ask us to delete your NNA TV Plus account and the personal information associated with it. This applies to your account across our website, the NNA TV+ mobile apps and the Ultra Stream TV app — they all use the same account.

What Gets Deleted

• Your account and login details (name, surname, email address, phone number and password).
• Your viewing history, saved lists and personalisation data held on our servers.
• Your newsletter and notification preferences.

What We Have to Keep

Some records must be retained even after your account is deleted:

• Payment and invoice records — we are legally required to keep these for tax and financial record-keeping purposes.
• Records needed to establish or defend a legal claim, or to comply with a legal obligation.

These records are kept only for the period the law requires, and are not used for marketing.

Before You Continue

• Deleting your account is permanent — it cannot be undone, and you will lose access to your subscription immediately once processed.
• If you only want to stop being billed, you do not need to delete your account — you can simply cancel your subscription and keep access until the end of the period you have paid for.
• Your request will be processed within 30 days. Any active subscription will be cancelled as part of the process.

Request Deletion

Account email address * Reason (optional) I understand that deleting my account is permanent and that I will lose access to my subscription and viewing history. Request account deletion

Prefer to email us? Send your request to info@nnatvplus.com from the address on your account.

For more detail on how we handle your information, see our Privacy Policy.